AIKG, Inc.

Operations Manager

US-GA-Marietta
7 months ago
Job ID
2017-1041
# of Openings
2
Category
Management

Overview

This position will be responsible for the management of the facility on a daily basis including, staffing and training of all hourly staff, cost control, service standards, operational procedures and policies, guest relations, sanitation, environment control, cash handling, staff motivation, safety and security.  The Manager must have the ability to effectively interact, communicate and manage staff and guests. The Manager must be the leader of the shift and create an environment that encourages ownership and accountability. An Operations Manager is expected to maintain the quality and ethical standards set by AIKG while representing the Andretti brand.

Responsibilities

Financial/Operations:

  • Manage daily operations: staffing, scheduling, repair and maintenance, cleanliness, organization, service timing, quality product, etc.
  • Accountable to maximize daily sales and effectively manage costs, labor and cash control
  • Manage department labor costs within acceptable budgets
  • Ensures site reviews are within acceptable standards
  • Maintain opening, running and closing duties for department
  • Manage organization and cleanliness of departmental areas

 

Guest Service:.

  • Responsible to take proactive approach to guest relations, i.e. time spent on floor interacting with guests, table visits, etc.
  • Ensures the highest level of quality and standards
  • Responsible for all aspects of guest relations and the quality of experience delivered to the guest, i.e. product, timing, service, entertainment, excitement, etc.
  • Empowers staff to deliver exceptional service
  • Ensures guest service reports are within acceptable standards
  • Executes any special events while MOD

Human Resources:

  • Responsible for the development of staff
  • Responsible to provide direct and honest feedback to staff regarding individual performance
  • Manages staff training and employee relations
  • Assures that staff morale is maintained at a high level
  • Takes an active part in the recruitment and retention of staff

Departmental Responsibilities (not limited to):

Restaurant Department Manager:

  • Maintain floorplans for various staffing levels
  • Ensure Excellent Guest Service
  • Ensure cleanliness of Restaurant and Restaurant equipment
  • Manage on-going TIPS training, along with Training Manager
  • Manage and maintain inventory of pagers, menus and all host supplies
  • Ensure proper condition and replacement of high chairs & boosters
  • Maintain employee break room standards and organization
  • Maintain inventory of padded dining table covers

Bar Department Manager:

  • Manage liquor inventory and ordering procedures
  • Ensure Excellent Guest Service
  • Ensure cleanliness of Bar and Bar equipment
  • Manage liquor cost within budget
  • Ensure bar staff follow pour testing procedures
  • Manage on-going TIPS training, along with Training Manager

Arcade Department Manager:

  • Work closely with Tech Manager and General Manager regarding game placement, game changes, etc.
  • Monitor Front Counter, Simulator and Extreme operations and ensure quality of service
  • Ensure Excellent Guest Service
  • Ensure proper redemption stock levels, deliveries and displays in Floor area
  • Proper scheduling using forecasted sales, marketing calendar and daily business necessities.
  • Ensure proper usage of coupons, discounts at all registers.

Event/Coordinator Manager:

  • Work closely with Sales Department to ensure proper scheduling and planning for Events
  • Oversee, maintain and inventory Event equipment
  • Ensure Excellent Guest Service

Qualifications

  • Two years of restaurant or FEC management in high volume environment
  • Proven leadership and team skills; ability to motivate and manage all levels of staff
  • Strong training and development background
  • Working knowledge of cost controls
  • Strong written, verbal and organizational skills

DESIRED QUALIFICATIONS:

  • Experience in high volume F & B and/or FEC Business
  • Interest and/or knowledge of motor sports

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