AIKG, Inc.

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Track Manager

Track Manager

Job ID 
2017-1100
# of Openings 
1
Job Locations 
US-GA-Marietta
Posted Date 
12/6/2017
Category 
Management

More information about this job

Overview

This position will be responsible for the management of the track on a daily shift basis including, staffing and training of all hourly staff, cost control, service standards, operational procedures and policies, guest relations, environment control, staff motivation, safety and security. The Manager must have the ability to effectively interact, communicate and manage staff and guests. The Manager must be the leader of the shift and create an environment that encourages ownership and accountability. The Track Manager is expected to maintain the quality and ethical standards set by AIKG while representing the Andretti brand.

Responsibilities

Financial/Operations:

  • Manage daily operations: staffing, scheduling, repair and maintenance, cleanliness, organization, service timing, quality product, etc.
  • Accountable to maximize daily sales and effectively manage costs, labor and cash control
  • Troubleshoots and performs preventive maintenance and repairs all games with a sense of urgency
  • Maintains parts budget and tracks declining budget.
  • Manage department labor costs within acceptable budgets
  • Ensures site reviews are within acceptable standards
  • Maintain opening, running and closing duties for department
  • Manage organization and cleanliness of departmental areas

 

Guest Service:

  • Responsible to take proactive approach to guest relations, i.e. time spent on track interacting with guests, monitoring races, etc.
  • Ensures the highest level of quality and standards
  • Responsible for all aspects of guest relations and the quality of experience delivered to the guest, i.e. product, timing, service, entertainment, excitement, etc.
  • Empowers staff to deliver exceptional service
  • Ensures guest service reports are within acceptable standards
  • Executes any special events while MOD

Human Resources:

  • Responsible for the development of staff
  • Responsible to provide direct and honest feedback to staff regarding individual performance
  • Manages staff training and employee relations
  • Assures that staff morale is maintained at a high level
  • Takes an active part in the recruitment and retention of staff

Departmental Responsibilities (not limited to):

  • Maintain Shop and Track inventories
  • Ensure proper operation and appearance of all karts and track
  • Ensure the proper training and scheduling of all department team members
  • Maintain Shop and Track in a clean and organized manner
  • Maintain safety checklists on a daily basis
  • Perform monthly maintenance on karts and track as outlined by company guidelines
  • Maintain a working inventory of parts to ensure availability of karts for use
  • Create and maintain electronic inventory in CS
  • Complete all weekly reports by deadline
  • Compile and maintain weekly hour report 
  • Develop and maintain positive relationship with all vendors
  • Prepare and submit weekly PO's for review by GM
  • Ensure that all attendants are properly utilizing electronic maintenance module in CS
  • Work closely with Ensure the safety and security of the back loading dock area
  • Attend management meetings as required

Qualifications

  • At least 2 years of management experience in high volume mechanic shop
  • Proven leadership and team skills; ability to motivate and manage all levels of staff
  • Working knowledge of cost controls
  • Strong written, verbal and organizational skills
  • Interest in motor sports